Studio Policies + FAQs
Return Policy
Fiber Circle Studio does not issue refunds except for defective items.
Policy for returns for store credit or exchange vary on the items. Please see below for each item's policy. All items must be in original condition to qualify for a return.
- Yarn, bags, notions and kits may be exchanged for store credit only within 30 days of original purchase.
- Needles may be exchanged for store credit only within 2 days of original purchase.
- Final sale on all books, patterns, sale items, hand made closet items and equipment.
In-Person Class Policies and Cancellations
By signing up for a workshop at Fiber Circle Studio, you acknowledge and agree to the following:
Please arrive 15 minutes before the start of class to ensure class can start on time. If a student arrives 15 minutes or more after the start of class, it is at the discretion of the instructor as to whether the student will be admitted. Please call if you’re running late. No refunds or studio credit will be given for late arrivals.
Please arrive 15 minutes before the start of class to ensure class can start on time. If a student arrives 15 minutes or more after the start of class, it is at the discretion of the instructor as to whether the student will be admitted. Please call if you’re running late. No refunds or studio credit will be given for late arrivals.
Class fees are non-refundable, however you may transfer to another class or to studio credit if notice is given 7 days or more prior to the workshop. You may, however transfer the class to a friend.
STUDIO CREDIT OR TRANSFERS WILL NOT BE GIVEN FOR NO-SHOWS, or any cancellations made without 7 days notice.
In the event that a class doesn't meet the minimum registration, we reserve the right to cancel up to 24 hours before the class and will offer a credit, refund or reschedule.
COVID CANCELLATION POLICY
Students should not come to class if they have tested positive for covid within 10 days of the class. Credits/refunds will not be given in the event of a student cancelling due to a positive covid test.
For any classes that Fiber Circle Studio cancels as a result of COVID, will be issued a store credit in the form of a gift certificate for 100% of the class fee. A refund, less the processing fees (5%) on credit card transactions, can be issued upon request.