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Studio Policies + FAQs

Return Policy

Fiber Circle Studio does not issue refunds except for defective items.

Policy for returns for store credit or exchange vary on the items. Please see below for each item's policy. 

 

Yarn, bags, and notions may be exchanged for store credit only within 30 days of original purchase.
Needles may be exchanged for store credit only within 2 days of original purchase.

Virtual Class Policies and Cancellations

By signing up for a workshop at Fiber Circle Studio, you acknowledge and agree to the following: 

Arrive to the online workshop at the start time or 5 minutes before. If a student arrives 15 minutes or more after the start of class, it is at the discretion of the instructor as to whether the student will be admitted. 

Classes will be recorded and a link will be provided for students to view for one week following the workshop. Videos can not be shared or downloaded. They are for the paid students viewing only. Failure to comply will result in an additional fee - TBD based on situation. 

By attending the online, recorded workshop, you are consenting to being recorded. Generally, only the instructors screen will be spotlighted and therefore recorded, however there are possibilities when students or their screens may be visible. 

In-Person Class Policies and Cancellations

By signing up for a workshop at Fiber Circle Studio, you acknowledge and agree to the following: 

Please arrive 15 minutes before the start of class to ensure class can start on time. If a student arrives 15 minutes or more after the start of class, it is at the discretion of the instructor as to whether the student will be admitted. Please call if you’re running late. No refunds or studio credit will be given for late arrivals. 

Class fees are non-refundable, however you may transfer to another class or to studio credit if notice is given 7 days or more prior to the workshop. You may, however transfer the class to a friend. 


STUDIO CREDIT OR TRANSFERS WILL NOT BE GIVEN FOR NO-SHOWS, or any cancellations made without 7 days notice. 

In the event that a class doesn't meet the minimum registration, we reserve the right to cancel up to 24 hours before the class and will offer a credit, refund or reschedule. 


For any classes that were cancelled as a result of COVID, will be issued a credit for 100% of the class fee. A refund, less the processing fees (5%) on credit card transactions, can be issued upon request. Funds will be returned either by PayPal or paper check.