Studio Policies + FAQs
Fiber Circle Studio does not issue refunds except for defective items.
Policy for returns for store credit or exchange vary on the items. Please see below for each item's policy.
Fiber Circle Yarns and Malabrigo may be exchanged or receive store credit within 30 days of purchase.
Needles may be exchanged or receive store credit within 3 days of purchase.
There are no returns, exchanges or credits for items from the local marketplace. This includes yarns, bowls, and kits from local makers.
There are no returns, exchanges or credits for gift certificates, patterns, or tapestry looms.
Virtual Class Policies and Cancellations
By signing up for a workshop at Fiber Circle Studio, you acknowledge and agree to the following:
Arrive to the online workshop at the start time or 5 minutes before. If a student arrives 15 minutes or more after the start of class, it is at the discretion of the instructor as to whether the student will be admitted.
Classes will be recorded and a link will be provided for students to view for one week following the workshop. Videos can not be shared or downloaded. They are for the paid students viewing only. Failure to comply will result in an additional fee - TBD based on situation.
By attending the online, recorded workshop, you are consenting to being recorded. Generally, only the instructors screen will be spotlighted and therefore recorded, however there are possibilities when students or their screens may be visible.
In-Person Class Policies and Cancellations
Please arrive 15 minutes before the start of class to ensure class can start on time. If a student arrives 15 minutes or more after the start of class, it is at the discretion of the instructor as to whether the student will be admitted. Please call if you’re running late. No refunds or studio credit will be given for late arrivals.
If there are materials, equipment or tools paid for at registration and you can not attend the class, request to receive the items must be made prior to the start of the workshop and will be available for 30 days.
STUDIO CREDIT OR TRANSFERS WILL NOT BE GIVEN FOR NO-SHOWS.
In the event that a class doesn't meet the minimum registration, we reserve the right to cancel up to 24 hours before the class and will offer a credit, refund or reschedule.
Membership Cancellation Policy
All memberships are non-refundable or transferable.
Do I have to be a member to have access to the Studio?
No, you can access the studio by paying our $20 Day Use Fee.
When does my Membership start and end?Your memberships begins the day you sign up and runs for 30 days.
What is included in my membership?You will receive access to the studio during studio hours. The type of access is based on your Membership.
What hours can I access the studio?
Sunday + Monday 11-3
Tuesday – Wednesday Closed
Thursday | Friday | Saturday 10 – 5